Q: How can I close my account
A: To close your account, please, use the following steps:
Q: What are the time frames for ‘part of the day’?
A: The classes are separated by part of the day according to the major parts of the day. The time-frames are as follow:
00:00 - 11:00 Morning
11:00 - 14:00 Lunchtime
14:00 - 18:00 Afternoon
18:00 - 24:00 – Evening
Q: What is 'single class'?
A: It's a one-time class for a selected date and time. This type of class is intended for some rare training, private sessions, etc.
Q: What is 'Training program'?
A: A Program is a set of weekly classes with a particular number of weeks to run. Usually, a program is designed for a 1-month training for a particular body zone back pain, flexibility, neck pain, or something else.
Q: What is 'watch and instruct' class?
A: It's a type of class where every Trainee can be watched and instructed by the Trainer during the training.
Q: What is a 'watch only' class?
A: It's a type of class that has one-way interaction during the real-time training. In other words, the Trainees can watch the Trainer's course, but they can not be watched and instructed during the training.
Q: Can I change my address?
A: You can always update your personal information and your physical address. You can do that by using the mobile app and following the steps below:
Q: Can I change my phone number?
A: You can change your phone number by following the steps:
Q: Can I change my email address?
A: Every user can always change the email address associated with his/her account. It can happen through the mobile app under the section 'Account Details'.
This section has a field about your email, where you can submit a new email address and request email verification to confirm the update.
Q: How many people can use one account?
A: It's allowed 1 user to use 1 account - an individual real-time training account under a certain name, email, phone number, and login credentials.
Using one account by more than one person may lead to account deletion.
Q: What kind of notifications I'm going to receive?
A: The WooBody app may send you a notification about new events. It may be messages, information about new classes, transaction confirmation, or something else related to remote training.
WooBody usually sends two types of notifications:
Q: How to request customer assistance from WooBody?
A: You may contact us using the contact form within the app.
Alternatively, you can:
Q: Does WooBody require background data to be active?
A: There is no background data required by the app when it's closed or minimized. WooBody is active only during the class training (live streaming) and/or using the mobile app.
If you disable the background app refresh, it won't reflect app functions.
Q: Do I need high-speed internet to watch the live classes?
A: We recommend connecting your mobile device to a Wi-Fi (with high-speed Internet) network because the streaming requires more mobile data. If you decide to use the device's mobile data plan, it's good to pay attention to your current usage and limits.
With limited data, you may have difficulties watching the live class, and extra data may lead to additional costs.
Q: Why do you need access to my camera and microphone?
A: WooBody's mobile app may require access to the device's camera during the class. It has different purposes depending on the type of participant.
1. Trainers:
The app requires access to both Trainer's microphone and camera to deliver real-time training with sound and video.
2. Trainees:
The app may only need access to the device's camera and microphone for class type " Watch & Instruct" because that's how Trainees communicate with a Trainer and get instructed.
Q: Is it allowed to use WooBody on more than one device?
A: You can use WooBody on 1 smartphone and 1 tablet. If you try to use another device for WooBody training, the previous one will be removed. For example, if you change your phone and log in from the new device, the system will block your previous phone account.
Q: Can I install WooBody on iPhone and iPad?
A: Yes, you can use the WooBody app on iOS devices like iPhone and iPad. It's compatible with Apple's mobile devices, and the app page has information about the technical requirements.
Q: Is there a mobile app for Android?
A: Yes, there are mobile apps for Android smartphones and tablets. You can download the app from Google Play (the official App Store of Google).
Q: What is WooBody?
A: It is a mobile well-being app available for Android and iPhone where a trainee and coaches can connect and make real-time sessions.
Q: May I close my account?
A: Yes, you can close the account at any time. The deletion takes a few days before it's erased. Once the account is deleted, you can not access the profile any longer.
To delete your account, please use the contact form within the mobile app, and from the dropdown menu, select the following steps:
→ Account → Security → Delete Account
Q: How to open an account?
A: The registration process is straightforward, and it requires you to set up only your login details using an email and a password by your choice.
The registration section is available upon download of the mobile app.
You can choose to create a Trainee or a Trainer account (which registration is under a different section separated from the Trainee registration).
How to create a Trainee Account:
Q: Is it free to use WooBody?
A: It's free to open an account. There is no fee to maintain a user account, whether you're a Trainee or a Trainer. As long as you want to keep the account available, you'll have access to all the features and options at no cost.
If you want to participate in remote training, then there is a class entry fee, which you can pay with an app store in-app purchase.
